SHOP TERMS AND CONDITIONS
1. General
The following terms and conditions apply to the use of this website and to the sale of any goods from our Hastings shop. In placing an order for goods, or buying goods directly at our store, you agree to be bound by them.
If you have any questions relating to these terms and conditions, please email us before you place an order at info@homestore-hastings.co.uk or call us 11am – 5.30pm, Tuesday – Sunday, on +44 (0)1424 447171.
2. Definitions
In these terms and conditions, ‘us’ or ‘we’ refers to A G Hendy and Co*, whose office is at Unit 2, 8-13 New Inn Street, London EC2A 3PY, U.K. The term ‘you’ refers to any users or viewers of the website or those who order from it. The term ‘shop’ refers to A G Hendy & Co Home Store Hastings at 36 High Street, Hastings, East Sussex TN34 3ER. The term ‘Shipper’ means Parcel Force, the Post Office, UPS or any other courier we use. The term ‘Shipping Fee’ means what we charge you to send you the goods. The term ‘Vintage’ means anything that is not new and not in production today.
3. Website descriptions
We make every effort to ensure all products are correctly listed on our website as ‘In Stock’ or ‘Out Of Stock.’ If you order anything not so listed, and we do not have it in stock, we will call or email you and offer either a refund or a later delivery if possible.
Our pictures are not to scale so you should always check dimensions. Colours are reproduced as accurately as possible. However, as with all photography, there will be some slight variations, especially with our vintage ranges.
VINTAGE PRODUCTS
4. Vintage Ceramics
We stock several vintage china ranges and strive to keep as many items as possible of each of the ranges in stock. However, as these items cannot be ordered in by us, some may remain out of stock for longer than we would like. Please see our Buyer’s Guide for Vintage China. Our vintage stock can be antique (more than 100 years old) or of more recent manufacture. Where we have given a date or period, this is an approximate.
Each item in our vintage china ranges that we sell on-line is in good condition, without cracks, chips or excessive wear. But each one is genuinely old so it will have been previously owned and used, and will not appear as if brand new. We endeavour to highlight elements of wear and tear on the product description but we do not point out minor faults, marks or discoloration. One-off vintage items may have minor damage – however we will always point this out in the product description.
5. Other vintage products
Other vintage items, such as those made from wood, glass, metal or enamel may have suffered some form of wear-and-tear, as they will have been used and are not new. These could include, but are not limited to, scratch marks, chips, scuff marks, discolouration, flaking, peeling (if painted) and staining. The images on our website may not always show these defects, and where we have bought a quantity of an item we can only show one example, and not necessarily the item you will actually receive. However, we are always sure to point out any potential defects in the item description, and endeavour not to offer things that have not been enhanced by their history and daily use.
Some vintage items may not be fit for their original purpose. For example, a vintage set of scales may not be accurate with its measures; a vintage clock may not keep accurate time; and a vintage baking dish may be too fragile to be used in the oven. Accordingly, we cannot offer any guarantees on vintage goods.
6. Vintage returns
We do not accept returns of vintage goods bought in the shop or on-line.
7. VAT on vintage
We operate under HMRC’s VAT Special Scheme. This means no VAT can be claimed back by the buyer for vintage purchases.
PAYMENT
8. Payment on-line
Credit and debit card orders are processed securely elsewhere and we do not handle any credit card data. You will pay via the Shopify payment system.
9. Payment by phone
If you would prefer to speak to a member of staff, we accept orders over the phone during our shop opening hours.
10. Payment by gift voucher
You can only exchange online gift vouchers for goods bought at our store. We do not accept them in purchasing goods from our website or over the telephone.
11. Payment by cheque
We accept personal cheques (supported by a banker’s card) in the shop.
12. Deposits
Payments made as a deposit on an item are non-refundable. This means that if you change your mind and no longer wish to purchase the item, the deposit is not returned.
DELIVERY
13. Timing
Please allow up to 14 days for delivery of any order in the UK.
Please note we are closed on Mondays, so orders placed then cannot be processed until the following day. We respond to emails and voicemails only between Tuesday and Sunday.
14. Method
Delivery will be with Royal Mail, unless your parcel is too large or heavy, when it will be sent by Parcel Force, UPS or another courier.
15. Costs
Delivery charges are for a fixed postal or courier cost depending on the weight and dimensions of the package. We do our best to keep packaging costs to a minimum by recycling as much as possible. This results in lower overall shipping costs to you.
16. Your responsibility
It important that:
• you include a telephone number and email address with your order, as couriers will need to contact you to make the delivery;
• your address is accurate;
• you (or another person) is at the delivery address when your goods are due to arrive; and
• you liaise with the Shipper if they contact you.
17. Lost goods
We track all our overseas parcels and, in the unlikely event a parcel is lost and remains undelivered two months after the time you place your order, we will then look to reimburse you. We will seek compensation from the Shipper. This may require your cooperation, as the Shipper may contact you to verify your undelivered goods in order for us to submit the claim. If you do not reply to the Shipper in a given period, our claim becomes void and, if this happens, we cannot refund you. We will let you know by email if your cooperation is required by the Shipper.
We will refund you only if we receive proof that the goods did not reach your address.
18. Damaged goods
If in the unlikely event your goods arrive damaged we require you to report this to us immediately, and to take photos of all the packaging and the damaged goods themselves. You must email these images to us and keep them in case the Shipper also needs evidence from you. Once you have completed this, we will then look to reimburse you. We will seek compensation from the Shipper. This may require your cooperation with the Shipper, as they may contact you directly to verify by photo your damaged goods and its packaging in order for us to submit our claim. If you do not reply to the Shipper in a given period the claim becomes void with the Shipper and, if this happens, we cannot refund you. We will let you know by email if your cooperation is required by the Shipper.
We can refund you only if we receive proof that the goods were damaged.
19. Returns and refunds
We are very confident that you will be happy with your purchase. However, if for some reason you are not, we can offer a refund on any non-vintage item, subject to the following:
1) You notify us before making arrangements to return your purchase, and that you explain fully why you are returning it.
2) The item is returned within 14 days of receipt.
3) The item is returned in the same condition it left us, and in its unopened sealed packaging (if applicable).
4) You return the goods to us at your own cost. If the goods go missing, you are responsible for their loss.
5) We charge a handling fee for returned goods set at 10% of the goods value, and this will be deducted from the original purchase price.
Once we have received the goods and have checked that they are all correct and in the same condition as they were sent, we will refund you the amount you paid for the goods, minus the Shipping Fee (which cannot be refunded under any circumstances), and the 10% handling fee. If the Shipper has charged us more than the Shipping Fee to send the goods originally, we will deduct the higher amount from your refund.
We do not offer a refund on any signed books or other personalised or made-to-measure items.
Vintage goods cannot be returned.
If you would like to know more, please contact us before placing your order.
20. Undelivered goods returned by the Shipper
If delivery has been attempted to your address on at least two occasions and you have not accepted the delivery, the goods may be returned to us (after being held in a depot for a period) at the same cost to us that was paid to get the goods to you in the first place. If this happens you will be charged by us for the cost of the goods being returned at the same rate you originally paid for delivery. If the Shipper has charged us more than the Shipping Fee, we will deduct the higher amount from your refund.
NOTE that, because we have to pay the Shipper for both journeys, you will not get back your Shipping Fee and you will be charged the cost to us of returning your goods.
If you require the package to be re-sent, then you will need to start from the beginning of the purchasing process by going on-line to our website and placing the order with us again.
To avoid this situation, it is imperative that you supply an address where someone is always in attendance during regular weekday working hours.
the Shipper will return a parcel for the following reasons:
• If any part of your address is incorrect;
• If you did not supply an email address or telephone number to enable the Shipper to contact you to make the delivery;
• If no one was available to accept the delivery on the Shippers’ second attempt to deliver; or
• If you or another person refused the delivery.
21. Collection by you / Storage fees and returns
This applies to goods you have agreed to collect yourself after being bought from us online or over the phone, that you then leave with us. These items must be collected from our store within 14 days of purchase. If items are left with us for a longer period, we will charge a storage fee of £50 per week for small items and £100 per week for larger items – or part thereof – unless otherwise advised. Items that are left with us for longer than 14 days after purchase cannot be returned once received. If you are at all concerned that a purchase might not meet your needs, then it is your duty to visit our store during this 14 day period, to view the item purchased to make sure you are happy with it.
Items will not be refunded after 14 days of purchase.
INTERNATIONAL ORDERS
22. Overseas – general
We welcome orders from outside the UK. Shipping is calculated at check-out when paying for your goods on-line, yet sometimes the calculation can be inaccurate and the amount we charge as a Shipping Fee may need to be extra. We only charge what we are billed for by the Shipper, along with a fee for packaging.
Because couriers operating at the destination will need to contact you to make the delivery, you MUST make sure that you give us your full address and that your postcode / area code is correct, and also include a telephone number which includes your country code.
23. Delivery charges
International shipping is calculated volumetrically, so is determined by the size and the weight of the package. If you would like a specific quote please email us. Larger items such as furniture bought on-line will require a shipping quote from us by email or phone as stated within the description of the product.
24. Customs charges and taxes
Please note that overseas customers may be liable to pay local customs or duty charges. These are not included in what we charge. We are not responsible for any import, customs or holding charges once the goods have left our store.
25. Timing of delivery
Please allow up to 28 days for delivery of international orders.
26. Applicable terms
The general terms, above, that apply to all our deliveries also apply to international deliveries.
PRIVACY
27. Privacy – general
We make every effort to protect the privacy of our users and customers. We will not ask for personal details that are not required as part of your transaction. Any personal data collected by us on-line will be safely and securely stored and not shared with any third party.
This website uses cookies to enable data to be stored and to ensure the site runs smoothly (for example, in the operation of the shopping bag). You can disable cookies in your browser, or delete cookies after visiting this site.
INTELLECTUAL PROPERTY AND RIGHT TO USE
28. Ownership
All images, text, design and graphics on this website are owned by A G Hendy & Co. You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied or displayed as part of the website (the material) shall remain at all times vested in us and may not be used by you.
29. Usage
The material is made available for your personal non-commercial use only. If it is necessary to effect a purchase, you may temporarily download the material onto one computer hard-drive only. Any other use of the material is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of the material.
Under no circumstances shall any of the material be used to sell or promote these or similar items anywhere. We may permit such use of the material if the relevant items are expressly advertised as those sold by A G Hendy & Co Home Store Hastings. Any such permission must be given by prior written notice.
*A G Hendy & Co is the trading name of Alastair Hendy, the proprietor of this website and the shop at A G Hendy & Co Home Store Hastings